Troubleshooting
Spotify, Apple and Google haven't updated changes/adjustments to my podcast. Why?
Sometimes you're so eager to get your new episode live, so you accidentally upload the wrong audio file or artwork. You fix the issue, but somehow Spotify, Google or Apple haven't uploaded the right file yet. "I uploaded a new episode yesterday, but ...
Podcast audio file to mp3
When you upload your podcast episodes at Springcast, make sure you use an .mp3 file. Apple Podcast and Spotify don't support extensions such as .wav and mp4. If your file has either one of these extensions, you'll need to convert your file to .mp3 ...
My podcast image/artwork is not approved
All podcast platforms have their own conditions when it comes to artwork. These change on a a regular basis. To make sure you meet the standard requirements, here's an ideal file format for podcast artwork: Extension: .png or .jpg Size: 3000 x ...
My podcast is not approved by Spotify, Apple and/or Google
You have created your podcast show with Springcast and uploaded your first episode. You're well on your way ;) It's good to know that Spotify, Google and Apple podcasts have their own guidelines when it comes to approving a podcast. Sometimes your ...
Can I record my podcast using a smartphone?
Yes, you can! A standard dictaphone app is certainly an option when you're a beginner. You can also use free software such as Garageband (Apple) and Audacity (Windows and Apple) to record your podcast. Just make sure you always use an mp3 sound file ...
Contact support Spotify, Apple Podcasts, Google Podcasts
Unfortunately, we cannot contact Spotify, Apple or Google for specific questions about our customers' podcasts, as they do not allow this due to privacy regulations. So you'll have to contact them yourself. In this article we'll explain how and where ...
Set podcast episode/season order
Sometimes you are so busy adding podcast episodes that you have ten episodes ready to publish without realizing it... But what if you want a completely different order than you have now? And how can you fix this? In this article we'll explain what ...
Selecting your host in Spotify
Are you hosting your podcast with Springcast, but also have Spotify registered as your host? Make sure you select Springcast as your host in your Spotify account. In this article, we'll explain how to do that. Linking your host 1. Login to Spotify ...